So we're being screwed over by the gas company - we owe them over $200 for "cancellation fees" for a program that we apparently signed up for saying "give us more info." They said they'd send a packet and we had 30 days from the phone call to cancel. We figured we'd get the packet, read it over and probably cancel then. Well the packet never came and we got busy with baby stuff and appointments, and never canceled. Then we moved, and I guess that automatically cancels the program since it's based on past usage at the apartment and doesn't transfer. Nobody told us that - I'm sure it's in the packet that they DIDN'T SEND US. But they have "no way of knowing" that we didn't get the packet, so we're just screwed.